An SC Real Estate Agent meeting with clients about interest rates and their options

The Most Common Complaints Filed Against Real Estate Agents

As a real estate agent, maintaining the highest standards of professionalism, honesty, and trustworthiness is paramount. One of the most common complaints filed against real estate agents revolves around the concept of breach of duty. In this blog, we’ll delve into what breach of duty entails, provide examples of actions that could lead to such breaches, and emphasize the potential legal ramifications agents may face.

What is Breach of Duty?

Breach of duty, in the context of real estate, refers to a situation where an agent fails to fulfill their legal obligations or responsibilities to their clients, colleagues, or the public. This breach can occur when an agent’s actions or inactions deviate from the accepted standards of professionalism and ethics within the real estate industry.

Examples of Breach of Duty

Misrepresentation of Property

 Providing inaccurate information about a property’s features, condition, or history to potential buyers constitutes a breach of duty. Misleading statements, even unintentional ones, can result in legal consequences for the agent.

Conflict of Interest

If an agent fails to disclose a conflict of interest that may influence their advice or actions, they could be breaching their duty to act in their client’s best interest. For example, withholding information about a close personal relationship with a seller might be seen as unethical.


Failing to perform due diligence, such as not conducting proper property inspections or not thoroughly explaining contractual terms, could lead to a breach of duty claim if it negatively affects the client.

Failure to Disclose

Real estate agents have a responsibility to disclose all relevant information about a property to potential buyers. Concealing information about defects, past issues, or potential drawbacks can result in a breach of duty.

Lack of Obedience

 It is crucial for agents to be obedient to their clients when it comes to requests and information. For example, an agent could be in breach of duty if they tell their buyer client that they will not present an offer proposed by the client because it is not strong enough, or if an agent does not present an offer to their seller client because they don’t think their client will like it.

Legal Ramifications and Consequences

Breach of duty allegations can lead to legal actions and financial penalties. Clients who feel they have been misled or harmed due to an agent’s actions can file lawsuits seeking compensation for damages. Beyond monetary consequences, breach of duty claims can tarnish an agent’s professional reputation and impact their ability to secure future clients. The state real estate commission can also institute suspensions or revoke the accused agent’s license in some instances.

The Importance of Professionalism, Honesty, and Trustworthiness

Agents must always prioritize professionalism, honesty, and trustworthiness in their interactions. By providing accurate information, disclosing potential conflicts, and fulfilling contractual obligations, agents can build a solid foundation of trust with their clients. Engaging in ethical practices not only ensures legal compliance but also contributes to long-term success in the real estate industry.

In conclusion, breach of duty is a serious concern in the real estate industry, and agents must be vigilant to avoid actions that could lead to such breaches. By upholding the highest standards of professionalism and ethics, agents can protect themselves, their clients, and their reputation. Remember, integrity and transparency are the cornerstones of a successful and fulfilling real estate career. If you have a complaint to file against a South Carolina real estate agent, please contact the South Carolina Real Estate Commission at (803) 896-4400.

For more valuable insights and professional development resources, trust Pinnacle Real Estate Academy. We’re here to help you excel in your real estate journey while maintaining the utmost professionalism and ethical standards.

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